Return Policy
Acari Return Policy
We truly appreciate your business and want you to be completely satisfied with your purchase from Acari. If for any reason you are not entirely happy with your order, we are here to help. We offer a straightforward return process to ensure your experience with us remains positive, even when things don’t go as planned. Please take a moment to review our return policy below.
Returns
If you find that your purchase isn’t quite what you expected, you may return it for an inventory credit within thirty (30) days of the original purchase date. All returned items should be in their new, unused condition, with all original tags and packaging intact, so we can ensure a smooth process for both parties.
Return Process
To initiate a return, simply email our customer care team at [email protected]. We’ll be happy to assist you with any questions or concerns you may have. When sending your item back, please ensure it is securely packed in its original packaging, along with your proof of purchase. Returns can be sent to the following address:
Acari Engineering Co. LLC
500 Main Street, Unit 16
Deep River, CT 06417
Important Notes:
A 20% restocking fee applies to all returns.
The customer is responsible for return shipping charges. We recommend using a trackable shipping method to ensure your package reaches us safely.
Refunds
Once we receive and inspect your returned item, we’ll begin processing your return. Please allow at least seven (7) business days for the processing to be completed. You will receive an email notification once your return has been processed and credited to your account.
Exchanges for Defective or Damaged Products
In the rare event that you receive a defective or damaged product, please contact us immediately so we can arrange an exchange for you. We’re committed to making it right as quickly as possible.
Questions? We’re Here to Help!
If you have any questions or need assistance with your return, don’t hesitate to reach out to us at 860-510-0134 or [email protected]. We’re always happy to help!